Zendesk
8.6
Leading customer service platform with ticketing, knowledge base, and multi-channel support. Best for support-focused teams.
CRM From $19/agent/month Updated May 17, 2026
Zendesk Ratings Breakdown
🎯
8/10
Ease of Use
How intuitive and easy to learn the interface is.
⚡
9/10
Features
Breadth and depth of functionality provided.
💰
6/10
Value for Money
Whether the pricing is justified by the features.
🤝
7/10
Customer Support
Quality and responsiveness of support channels.
🔗
9/10
Integrations
Ability to connect with other tools in your stack.
Pros & Cons
Pros
- Intuitive ticketing system
- Excellent multi-channel support
- Powerful knowledge base builder
- AI-powered answer bot
- 1,000+ integrations
Cons
- Gets expensive with add-ons
- Reporting requires higher tiers
- Customization can be complex
- Some features feel dated
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